Client challenge
The organisation had begun shaping a company-wide transformation to enhance customer and employee experiences. However, the programme team recognised the need to clearly articulate the purpose and value of their work to ensure leadership alignment and stakeholder engagement.
What we did
Discovery interviews – and content gathering with programme team to understand people/ process challenges/ opportunities, and aspects of culture to evolve, start and stop.
Defined a clear vision – Led North Star vision workshops in relation to the programme to articulate the business purpose, success factors, and cultural priorities.
Audited change communications – Assessed internal messaging and provided targeted recommendations to enhance clarity and engagement.
Developed a strategic roadmap – Facilitated workshops to identify transformation priorities, set timelines, and ensure alignment with business objectives.
Aligned leadership messaging – Created a cohesive narrative and visual materials for the Global Leadership Conference, demonstrating how the programme drives company strategy.
Business outcomes
- Established a structured transformation framework – A clear, prioritised roadmap now guides the programme’s strategic direction.
- Built portfolio internal capability – To lead successful company growth, underpinned by one clear purpose and desired culture
Before we brought Uuna in, we couldn’t agree on how to to ensure our senior leadership understood and were aligned around our transformation journey.
Technology Director
