Building internal transformation capability for sustainable growth – pharma

Client challenge

The consulting organisation aimed to grow strategically while maintaining the excellence and quality their clients expected. The goal was not just expansion, but ensuring that every change and new priority aligned with their values and supported their people.

What we did

Employee discovery interviews – Gained deep insights into people and process challenges, opportunities, and cultural shifts needed to support sustainable growth.

North Star vision workshops – Defined the company’s unique purpose, success factors, and long-term vision, integrating key cultural insights from employees.

Change communications audit – Assessed internal change communication effectiveness and provided tailored recommendations based on discovery insights.

Strategic roadmap development – Facilitated workshops to identify transformation priorities and establish clear timescales for delivery.

Leadership coaching & governance – Provided coaching and recommendations on the structure and role of a Steering Group to guide and sustain successful transformation.

Business outcomes

Established a flexible transformation framework, prioritised roadmap of activity, and internal capability to lead successful company growth, underpinned by one clear purpose and desired culture.

Together we’ve developed strategies to ensure decisions don’t just happen at a leadership level. It’s helped us to look more broadly at the impact of our growth and assess needs and opportunities at every level of our organisation.

Business MD