Client challenge
The global client sought to enhance their technology portfolio governance to improve efficiency, streamline updates, and establish a more structured, scalable process.
What we did
Assessed and streamlined processes – Evaluated the existing technology portfolio, identifying inefficiencies and areas for improvement.
Established a structured intake process – Designed a Front Door Request system to manage new technology demands effectively.
Consolidated and optimised tracking – Reviewed existing trackers with stakeholders, validated active projects, consolidated them into one, and moved pipeline projects into a remediation tracker.
Standardised update processes – Created and published a new ways of working framework, introduced a central PMO mailbox, and launched an MS Teams site for streamlined updates and final tracker publication.
Established governance and review cycles – Implemented structured monthly steering meetings to validate updates, ensuring consistency and alignment across all stakeholders.
Business outcomes
- Clear governance structure and rigour established across the technology portfolio.
- Consistent, standardised processes with service level agreements (SLAs) in place across all portfolios.
- Reduced risk of single points of failure by cross-training PMOs to work across the entire portfolio, increasing resilience and flexibility.
