Client challenge
The global recruitment client was driving a complex global business to business transformation programme and needed stronger alignment, sponsorship, and expertise to ensure success. Leaders had varying levels of change management experience, and the programme team required additional support to deliver effectively at scale.
What we did
Rapid programme assessment – Conducted a 20-day deep dive to understand key requirements, assess project and programme teams, and define initial outcomes.
Aligned teams through change workshops – Ran change canvas sessions to clarify vision, roles, stakeholders, and success criteria, ensuring alignment across teams.
Strengthened delivery capability – Brought in experienced project management support to refine the business case, benefits realisation plans, and deliverables using lean and agile methodologies.
Created a single source of truth – Developed a core materials pack to provide consistent messaging, engagement, and guidance across the organisation..
Enhanced strategic planning – Led a dependency mapping session to outline critical delivery paths across all change programmes and developed scenario-based storytelling to improve impact assessment and engagement..
Built internal capability – Developed ‘scenarios’ and ‘story telling’ skills, as part of the engagement approach, to help impact assess the change and engage the organisation on what the future looked like.
Embedded long-term success – Designed a 9-month post-go-live plan to measure programme success and foster a culture of continuous improvement.
Business outcomes
- Stronger programme governance – Improved sponsorship and alignment across leadership, ensuring better decision-making and programme stability.
- Increased engagement and clarity – Teams had a clearer vision, defined roles, and a structured approach to managing change.
- More effective project delivery – Lean and agile methodologies accelerated decision-making, improved efficiency, and ensured successful execution.
- Improved resource capability – Programme sponsors, managers, and change leaders gained the skills and confidence needed to sustain ongoing transformation efforts.
- Sustainable long-term impact – The post-go-live plan ensured continuous improvement, helping the organisation adapt and evolve beyond initial programme delivery.
We have been trying for months to get back on track and to define what was holding us back. Unna facilitated sessions and conversations that simplified the problem and how to fix it, the speed of turnaround was dramatic.
C Suite Head of B2B function
